Frequently Asked Questions

How can we help you today?

Emails & Notifications

How do I get access to exclusive coupons and promos?

I didn't receive an order or shipping confirmation email.

I emailed you for help, and I still haven't heard back. What's going on?

How do I unsubscribe from your mailing list?

Orders

There's a problem with my order. What do I do?

Can I change my order after it's been placed?

Can I cancel my order after it's been placed?

Where do I find my order number?

How do I add a discount code to my order?

Payments

What payment methods do you accept?

Is my payment information safe and secure?

Where do I find tracking information?

How long does it take for a refund to be processed?

Shipping & Delivery

When will my order be shipped?

When will my order be delivered?

I ordered more than 1 item, but there are items missing from my delivery.

What is your shipping policy?

When I look up my order on the lookup form, it says it's in Toronto. What's going on?

Return Policy

My order is damaged, defective or not what I ordered. What do I do?

What is your return policy?

Contact Information